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5 Key Things to Lookout When Finding the Right IT Support Partner
IT Departments are increasingly turning to outsourcing using external partners to provide IT support. The main drivers are cost reductions and staff retention. However, before linking up with a Support Partner, there are some things to do. Especially in high-cost environments like London. The first is to establish what ITRead More
Working with External Partners? Managing Collaboration from Start to Finish
Over the last two years, many businesses have been forced to change their business development strategies into survival plans. That always means drastic changes to the IT Services the IT function offers to the business. Often the strategy is a move to cloud-based systems supporting an e-commerce environment because theirRead More
What Does Accreditation and Membership Means for Your IT Partner?
Many organisations outsource service provision to their parties, especially for IT Support. They may do this as a way to meet a need for one-off skills, or to manage day-to-day tasks, thereby releasing their own staff for other more pressing tasks. It is particularly common in large metropolitan areas suchRead More
5 Computer Problems You Can Solve Without Calling an IT Help
Ask users what their pet peeve about an IT Helpdesk is and they will say firstly waiting for their call to be answered, and second, it is something they could have fixed themselves if they only knew how. If you were to ask an IT Helpdesk what their pet hateRead More
4 Good Habits of a Secured Business and What You Can Learn from Them
Hardly a day goes by without revelations in the media about the latest Business IT Security breach. Even the most prestigious organisations have had customer’s financial data stolen, subjected to ransomware, or simply seen their websites defaced. As companies reacted to the pandemic, many paid less attention to Business ITRead More
Dedicated It Guy: Does It Really Help If You Have One?
Does having dedicated IT support help? This question has come into sharper focus with the recent move to remote working and working from home. Many companies now have moved to online e-commerce as their mainstream business as their bricks and mortar outlets close during lockdowns. If they lose their systems,Read More
How Can It Outsourcing Improve Your Business Workflow
Many companies have been forced to change their business strategies to survival strategies. In many cases, their physical brick-and-mortar presence has been closed due to lockdown. With much less foot and drop-in traffic in retail stores, they need to sell online to make up the shortfall. They foresee many customersRead More
How to Equip Your Business to Keep up When You’re Short-staffed
The pandemic was a sea change for IT. It completely changed the landscape and priorities. From being an exercise in cost management, the IT buck has become a matter of corporate survival. Strategic plans became survival plans, and new imperatives took priority. For many companies, remote working and e-commerce areRead More
What Is the Role of It Support and How It Improves Business Performance?
Every business that uses IT needs support from time to time. Smaller companies that do not need or can’t afford a dedicated support department tend to outsource support to a managed service provider. Larger organizations set up in-house IT Support departments, but recently more and more are outsourcing some orRead More
IT Management Planning: Why is it Important and How to Start Implementing
IT Management Planning demonstrated its importance in 2020. When normalcy reigned at the beginning of the year, we suddenly plunged into a world of uncertainty and profound change three months later. Organizations with well-developed contingency plans were able to cope. Others panicked. Importance Having a clearly-articulated IT Management Plan gaveRead More