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How to Equip Your Business to Keep up When You’re Short-staffed

The pandemic was a sea change for IT. It completely changed the landscape and priorities. From being an exercise in cost management, the IT buck has become a matter of corporate survival. Strategic plans became survival plans, and new imperatives took priority. For many companies, remote working and e-commerce areRead More

What Is the Role of It Support and How It Improves Business Performance?

Every business that uses IT needs support from time to time. Smaller companies that do not need or can’t afford a dedicated support department tend to outsource support to a managed service provider. Larger organizations set up in-house IT Support departments, but recently more and more are outsourcing some orRead More

IT Management Planning: Why is it Important and How to Start Implementing

IT Management Planning demonstrated its importance in 2020.  When normalcy reigned at the beginning of the year, we suddenly plunged into a world of uncertainty and profound change three months later. Organizations with well-developed contingency plans were able to cope.  Others panicked. Importance Having a clearly-articulated IT Management Plan gaveRead More

How to Prepare and Ensure Your IT System is Up During Holiday Season

For many of us, holiday seasons, for example, December, are a mixed blessing.   Just before the break, a frantic rush to finish up everything, followed by the break itself.   It’s business as usual for some of us, perhaps a little down because some customers are on leave, but still closeRead More

3 Tips to Improve Cloud Performance

Many businesses have moved to cloud solutions. They envisage cost savings, improvements in service levels, and an increased ability to incorporate new technologies into an existing infrastructure. Cloud Solutions can be used in-house within the current equipment or in an outsourced hosted environment. However, cloud environment technology is different fromRead More

4 Steps to Ensure IT Efficiency

IT is under increasing pressure as never before to do more with less. Budgets are static and often cut. Network security is taking up more and more resources, and the range and frequency of threats increases. At the same time, they are under pressure to increase the range of servicesRead More

How to Mitigate the Risks of AI Black Box

Artificial Intelligence (AI) has been in the news a lot recently, and the phrase “AI Black Box” has been getting some serious media attention. Some commentators say it is part of the growing pains of the industry and others state that it is inhibiting the acceptance of AI.  AI isRead More

5 Proven Techniques to Reduce Your IT Expenditure

5 Proven Techniques to Reduce Your IT Expenditure

It’s an unfortunate truism today that the head of IT is between a rock and a hard place. On the one hand, the CIO is being asked to provide new leading-edge systems and services. On the other hand, the CIO is being subjected to budget pressures, in effect being askedRead More

3 Important Business Benefits of IT Support Outsourcing

The Head of IT is under pressure as never before. He or she is being asked to do more as the corporate business and ICT strategies are revised to meet the full effects of digital migration and changes in the business operating landscape. At the same time, money pressures meanRead More

5 Critical Business Risks Your IT Support Company Should Protect You From

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