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How IT Outsourcing helps your company and IT Manager

How IT Outsourcing helps your company and IT Manager

Most organisations have considered outsourcing defined business functions. Candidates include legal services, HR and usually IT. The usual motivation for considering moving to Managed IT Support is that of financial pressure.  IT Heads are being asked to reduce IT support costs and at the same time to do more.   ThisRead More

SLA requirements for an Outsourced IT Support

SLA requirements for an Outsourced IT Support

When a business decides to outsource its IT function to a managed IT services provider, that decision hands a key business operation to a third party.  It brings in its wake a raft of tasks that define the nature and extent of the outsourcing itself, any specific requirements that followRead More

IT Support: Insource or Outsource

IT Support: Insource or Outsource

All IT departments are today faced with a need to maintain and improve service levels, whilst managing and reducing costs. One option facing an IT Head is to reduce IT Support costs by outsourcing operational systems to an IT Support Company or Managed Service Provider (“Outsourcer”).    A range of optionsRead More

7 Signs That Your IT Support Provider Is Doing the Right Job

Considering how we rely on various software, online stores, and different gadgets to do our jobs, it is only reasonable that we keep those assets well-protected and running efficiently. Therefore, if you want your website to be responsive and live, if you want collaborative platforms, and fully functional equipment, youRead More

7 Tell-tale signs that it’s time to switch your IT Support Provider

A common practice in ICT Support Services is to outsource common ICT Support tasks to an external supplier, thereby transferring IT Support Costs to a hopefully lower fixed cost.  An Outsourcing Agreement (“the Agreement”) is supported by a legal contract defining the scope and the extent of the services toRead More

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