IT Outsourcing

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What Is the Role of It Support and How It Improves Business Performance?

Every business that uses IT needs support from time to time. Smaller companies that do not need or can’t afford a dedicated support department tend to outsource support to a managed service provider. Larger organizations set up in-house IT Support departments, but recently more and more are outsourcing some orRead More

IT Management Planning: Why is it Important and How to Start Implementing

IT Management Planning demonstrated its importance in 2020.  When normalcy reigned at the beginning of the year, we suddenly plunged into a world of uncertainty and profound change three months later. Organizations with well-developed contingency plans were able to cope.  Others panicked. Importance Having a clearly-articulated IT Management Plan gaveRead More

3 Important Business Benefits of IT Support Outsourcing

The Head of IT is under pressure as never before. He or she is being asked to do more as the corporate business and ICT strategies are revised to meet the full effects of digital migration and changes in the business operating landscape. At the same time, money pressures meanRead More

SLA requirements for an Outsourced IT Support

SLA requirements for an Outsourced IT Support

When a business decides to outsource its IT function to a managed IT services provider, that decision hands a key business operation to a third party.  It brings in its wake a raft of tasks that define the nature and extent of the outsourcing itself, any specific requirements that followRead More

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