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Tips on How to be Productive when Working From Home

The concept of substituting a desk in a communal office with a desk at home has gained significant momentum in recent years.  When you are crawling along in heavy traffic or crammed into the 7.20 am commuter special,  the prospect of stumbling out of bed much later than you didRead More

How IT Outsourcing helps your company and IT Manager

How IT Outsourcing helps your company and IT Manager

Most organisations have considered outsourcing defined business functions. Candidates include legal services, HR and usually IT. The usual motivation for considering moving to Managed IT Support is that of financial pressure.  IT Heads are being asked to reduce IT support costs and at the same time to do more.   ThisRead More

The critical role of your IT Support Provider in the success of your Business

The critical role of your IT Support Provider in the success of your Business

Most businesses, small and large cannot imagine continuing without their IT systems.  They are essential for the smooth operation of the business and the effective management of business information. If the business relies for its revenue on an IT infrastructure, a loss of service could put the business out ofRead More

6 common IT problems you can solve yourself without calling an IT Support Team

6 common IT problems you can solve yourself without calling an IT Support Team

ICT like medicine and law has its own language, seemingly designed to create an air of mystery and uncertainty that prevents the average user from doing things for themselves.  A lot of common IT problems can be sorted quickly before calling for IT Technical Support.  All you need is aRead More

SLA requirements for an Outsourced IT Support

SLA requirements for an Outsourced IT Support

When a business decides to outsource its IT function to a managed IT services provider, that decision hands a key business operation to a third party.  It brings in its wake a raft of tasks that define the nature and extent of the outsourcing itself, any specific requirements that followRead More

IT Support: Insource or Outsource

IT Support: Insource or Outsource

All IT departments are today faced with a need to maintain and improve service levels, whilst managing and reducing costs. One option facing an IT Head is to reduce IT Support costs by outsourcing operational systems to an IT Support Company or Managed Service Provider (“Outsourcer”).    A range of optionsRead More

IT Guide - 10 Essential Things to do before Changing Your IT Support Provider

IT Guide – 10 Essential Things to do before Changing Your IT Support Provider

There are many businesses in the marketplace that put up with bad service and high bills from IT support vendors, but who can blame them? Most companies have been using the same vendors ever since they launched the business. It seems as if the old saying “better the devil youRead More

Five Key Questions You must ask an IT Support Company before Outsourcing

All IT departments are today faced with a need to maintain and improve service levels, whilst managing and reducing costs. One option facing an IT Head is to reduce IT Support costs by outsourcing management and day to day support of operational systems to an IT Support Company or ManagedRead More

Five mistakes Managed Serviced Providers should avoid

Outsourcing of the IT function has been common for many years, usually with an objective of managing operational costs or spinning off non-core business functions.   A class of service providers, a Managed Service Provider (“MSP”) has grown up to meet client’s outsourcing needs. As with any other business, an MSPRead More

7 Signs That Your IT Support Provider Is Doing the Right Job

Considering how we rely on various software, online stores, and different gadgets to do our jobs, it is only reasonable that we keep those assets well-protected and running efficiently. Therefore, if you want your website to be responsive and live, if you want collaborative platforms, and fully functional equipment, youRead More

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