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6 common IT problems you can solve yourself without calling an IT Support Team

6 common IT problems you can solve yourself without calling an IT Support Team

ICT like medicine and law has its own language, seemingly designed to create an air of mystery and uncertainty that prevents the average user from doing things for themselves.  A lot of common IT problems can be sorted quickly before calling for IT Technical Support.  All you need is aRead More

Why work with a Microsoft Certified Partner And why does it matter?

Why work with a Microsoft Certified Partner And why does it matter?

If we go through the facts which are kept in front of us, so according to that perspective Microsoft is providing service and Microsoft support to their clients for more than 5 years, which means that Microsoft Certified partners came into existence for around 5 years and serving their customersRead More

SLA requirements for an Outsourced IT Support

SLA requirements for an Outsourced IT Support

When a business decides to outsource its IT function to a managed IT services provider, that decision hands a key business operation to a third party.  It brings in its wake a raft of tasks that define the nature and extent of the outsourcing itself, any specific requirements that followRead More

Five mistakes Managed Serviced Providers should avoid

Outsourcing of the IT function has been common for many years, usually with an objective of managing operational costs or spinning off non-core business functions.   A class of service providers, a Managed Service Provider (“MSP”) has grown up to meet client’s outsourcing needs. As with any other business, an MSPRead More

Security risks of ‘Shadow IT’ and how to overcome it

The term ‘Shadow IT’ refers to the use of any digital service, IT systems, or software applications inside an organisation without getting it explicitly approved by the Business Unit IT (BUIT) or without the BUIT’s knowledge. Unauthorised apps and a hosted desktop make it extremely easy for the users toRead More

7 Tell-tale signs that it’s time to switch your IT Support Provider

A common practice in ICT Support Services is to outsource common ICT Support tasks to an external supplier, thereby transferring IT Support Costs to a hopefully lower fixed cost.  An Outsourcing Agreement (“the Agreement”) is supported by a legal contract defining the scope and the extent of the services toRead More

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